TY  - BOOK
AU  - Wallace,Thomas F.
TI  - Customer-Driven Strategy: Winning Through Operational Excellence 
SN  - 0939246260
U1  - 658.812 23
PY  - 1992///
CY  - Essex Junction
PB  - Oliver Wight Publications
KW  - Strategic planning
KW  - Customer services
KW  - Production planning
N1  - Includes bibliographical references (p. 267-272) and index
ER  -