TY  - BOOK
AU  - Thompson,Harvey
ED  - NetLibrary, Inc.
TI  - The customer-centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first 
SN  - 0071371400 (electronic bk.)
AV  - HF5415.5 .T484 2000eb
U1  - 658.8/12 21
PY  - 2000///
CY  - New York
PB  - McGraw-Hill
KW  - International Business Machines Corporation
KW  - Customer services
KW  - BBA
KW  - Customer relations
KW  - Success in business
KW  - Electronic books
KW  - local
N1  - Includes index; Electronic reproduction; Boulder, Colo.; NetLibrary; 2000; Available via World Wide Web; Access may be limited to NetLibrary affiliated libraries
UR  - GUBL
ER  -