TY  - BOOK
AU  - Heyman,Richard
TI  - Why didn't you say that in the first place?: how to be understood at work 
SN  - 1555426530
AV  - HD30.3 .H49 1994
U1  - 650.1/3 20
PY  - 1994///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Communication in organizations
KW  - Communication in personnel management
KW  - Interpersonal communication
N1  - Includes bibliographical references (p. 175-176) and index
UR  - http://www.loc.gov/catdir/bios/wiley042/93048663.html
UR  - http://www.loc.gov/catdir/description/wiley035/93048663.html
UR  - http://www.loc.gov/catdir/toc/onix06/93048663.html
ER  -