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Services Marketing : Integrating Customer Focus Across the Firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill/Irwin, c 2006
Availability: Items available for loan: Green University Library (6)Call number: 658.8 Z48s, ... Items available for reference: Green University Library: Not For Laon (1)Call number: 658.8 Z48s. Not available: Green University Library: Damaged (2).

2.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml [et. al] by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India : McGraw, c2019
Availability: Items available for loan: Green University Library (2)Call number: 658.8 SE491, ... Items available for reference: Green University Library: Not For Laon (1)Call number: 658.8 SE491.
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Last Updated Oct 16, 2019.
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