| 000 | 01449nam a2200409La 4500 | ||
|---|---|---|---|
| 001 | 749 | ||
| 003 | BD-DhGUBL | ||
| 005 | 20180322111726.0 | ||
| 006 | m u | ||
| 007 | cr cn- | ||
| 008 | 060416s2000 ilua s 001 0 eng d | ||
| 020 | _a0071371400 (electronic bk.) | ||
| 035 | _a(OCoLC)45730065 | ||
| 035 | _a(OCoLC)ocm45730065 | ||
| 035 | _a(N$T)ocm45730065 | ||
| 035 | _a(NNC)4246349 | ||
| 040 |
_aN$T _cBD-DhGUBL _dOCL _dOCLCQ |
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| 050 | 1 | 4 |
_aHF5415.5 _b.T484 2000eb |
| 082 | 0 | 4 |
_a658.8/12 _221 |
| 100 | 1 | _aThompson, Harvey. | |
| 245 | 1 | 4 |
_aThe customer-centered enterprise / _h[electronic resource] : _bhow IBM and other world-class companies achieve extraordinary results by putting customers first / _cHarvey Thompson. |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2000. |
||
| 300 |
_axv, 247 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 533 |
_aElectronic reproduction. _bBoulder, Colo. : _cNetLibrary, _d2000. _nAvailable via World Wide Web. _nAccess may be limited to NetLibrary affiliated libraries. |
||
| 610 | 2 | 0 |
_aInternational Business Machines Corporation _xCustomer services. |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _xBBA | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aSuccess in business. | |
| 655 | 7 |
_aElectronic books. _2local |
|
| 710 | 2 | _aNetLibrary, Inc. | |
| 776 | 1 |
_cOriginal _z0071352104 _w(DLC) 99023967 _w(OCoLC)41223962 |
|
| 856 | 4 | _uGUBL | |
| 942 |
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_c2479 _d2479 |
||