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| 003 | BD-DhGUBL | ||
| 005 | 20201021110109.0 | ||
| 008 | 201021s2019 njua b 001 0 eng | ||
| 010 | _a 2004065642 | ||
| 020 | _a9789353160777 | ||
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_a658.8 _222 _bSE491 |
| 245 | 1 | 0 |
_aServices marketing : _bintegrating customer focus across the firm / _cValarie A. Zeithaml [et. al] |
| 250 | _a7th ed. | ||
| 260 |
_aIndia : _bMcGraw, _cc2019. |
||
| 300 |
_a582 p. : _billus. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical reference and index. | ||
| 650 | 0 | _aBBA | |
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aMarketing. | |
| 700 | _aZeithaml, Valarie A. | ||
| 942 | 0 | 0 |
_074 _2ddc _cBK |
| 999 |
_c4026 _d4026 |
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