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008 | 190626s2003 ii jua 000 engnd | ||
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_221 _a658.4013 _bTOT 2003 |
245 | 0 | 0 |
_aTotal Quality Management / _cDale H. Besterfield... [et al.]. |
250 | _a3rd ed. | ||
260 |
_aUpper Saddle River, N.J. : _bPrentice Hall, _c2003. |
||
300 |
_axi, 640 p. : _bill. ; _c21 cm. |
||
504 | _aIncludes bibliographical references (p. 631-633) and index. | ||
650 | 0 | _aTotal quality management | |
700 | 1 | _aBesterfield, Dale H. | |
942 | 0 | 0 |
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