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1.
Services Marketing : Integrating Customer Focus Across the Firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill/Irwin, c 2006
Availability: Items available for loan: Green University Library (6)Call number: 658.8 Z48s, ... Items available for reference: Green University Library: Not For Laon (1)Call number: 658.8 Z48s. Not available: Green University Library: Damaged (2).

2.
Services marketing : People, Technology, Strategy / Christopher Lovelock, and Jochen Wirtz. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c 2007
Availability: Items available for loan: Green University Library (5)Call number: 658.8 LOS 2007, ... Items available for reference: Green University Library: Not For Laon (1)Call number: 658.8 LOS 2007.

3.
Supply Chain Management : Strategy, Planning, and Operation / Sunil Chopra, and Peter Meindl. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, N.J. : Prentice Hall, c 2007
Availability: Items available for loan: Green University Library (2)Call number: 658.7 CHS 2007, ... Items available for reference: Green University Library: Not For Laon (1)Call number: 658.7 CHS 2007.

4.
Customer-Driven Strategy : Winning Through Operational Excellence / Thomas F. Wallace. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Essex Junction : Oliver Wight Publications, c 1992
Availability: Items available for reference: Green University Library: Not For Laon (1)Call number: 658.812 W1551c.

5.
The customer-centered enterprise / [electronic resource] : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. by
Material type: Text Text; Format: electronic available online remote; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2000
Online resources:
Availability: Items available for reference: Green University Library: Not For Laon (1)Call number: 658.8/12 THO.

6.
Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml [et. al] by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India : McGraw, c2019
Availability: Items available for loan: Green University Library (2)Call number: 658.8 SE491, ... Items available for reference: Green University Library: Not For Laon (1)Call number: 658.8 SE491.
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7.
Supply chain management : strategy, planning, and operation / Sunil Chopra and Dharam Vir Kalra. by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India : Pearson, 2019
Online resources:
Availability: Items available for loan: Green University Library (4)Call number: 658.7 C549, ... Permanent Campus Library (5)Call number: 658.7 C549, ... Items available for reference: Green University Library: Not For Laon (1)Call number: 658.7 C549.

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