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The customer-centered enterprise /

Thompson, Harvey.

The customer-centered enterprise / how IBM and other world-class companies achieve extraordinary results by putting customers first / [electronic resource] : Harvey Thompson. - New York : McGraw-Hill, c2000. - xv, 247 p. : ill. ; 24 cm.

Includes index.


Electronic reproduction.
Boulder, Colo. :
NetLibrary,
2000.
Available via World Wide Web.
Access may be limited to NetLibrary affiliated libraries.

0071371400 (electronic bk.)


International Business Machines Corporation--Customer services.


Customer services.--BBA
Customer relations.
Success in business.


Electronic books.

HF5415.5 / .T484 2000eb

658.8/12


Last Updated Oct 16, 2019.
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